Refund Policy - Funderra

1. Overview

Funderra ("we", "us", "our") wants you to be satisfied with our service. If you are not happy with your subscription, we offer refunds under the conditions described below.

2. Subscription Refunds

Initial Subscription

If you are not satisfied with the Service, you may request a full refund within 14 days of your initial subscription payment. No questions asked.

Renewal Payments

For recurring subscription renewals, you may request a refund within 7 days of the renewal charge date.

After the Refund Window

Refund requests made after the applicable window (14 days for initial, 7 days for renewals) will be reviewed on a case-by-case basis at our discretion.

3. Enrichment Credits

Enrichment credits (deep donor research) that have already been used are non-refundable. Unused enrichment credits included in your subscription will be refunded as part of a subscription refund. Separately purchased enrichment credits ($3 each) are refundable only if unused.

4. How to Request a Refund

To request a refund, contact us at legal@funderra.app with:

Your account email address
The date of the charge
The reason for the refund request (optional but helpful)

We aim to process all refund requests within 5 business days. Refunds are issued to the original payment method.

5. Cancellation

You may cancel your subscription at any time through your account settings. When you cancel:

Your subscription remains active until the end of the current billing period
You will not be charged for the next billing period
Your account reverts to the Free tier after the paid period ends
Your pipeline data and match history are preserved

6. Payment Processing

All payments and refunds are processed by Paddle, our authorized Merchant of Record. Paddle handles all billing, tax collection, and refund disbursement on our behalf. Refunds will appear on your statement from Paddle.

7. Contact

For billing questions or refund requests, contact us at legal@funderra.app.

For general support, reach us at support@funderra.app.